General Returns Guidelines for sales of any parts or small items under $400. No Refunds on led signs over 2ft wide and 1ft tall

  1. Notification of return must be made within 15 days of the delivery date. Return requests beyond this timeframe will not be accepted.
  2. If an order is cancelled or refused after the product has already been shipped, a restocking fee, as outlined below, will be applicable.
  3. In the event that the customer provides an incorrect shipment address or phone number, resulting in the inability of the freight carrier to deliver the package, the shipment will be returned to the warehouse and subject to the corresponding restocking fee outlined below.
  4. A minimum restocking fee of 35% will be charged for all returns. (This only applies to returns that have been processed, if the order was not processed you will be subject to the 4% processing fee)
  5. Only unused products in their original packaging, including the box and pallet, are eligible for return. Once a product has been used or installed, it cannot be returned.

In certain instances, the customer may be responsible for packing the item(s) and arranging direct shipment via FedEx or a similar carrier.

Products Ineligible for Returns or Exchanges:

  • Any LED sign over 2ft wide and 1ft tall  or Modified products
  • Products in non-resalable condition
  • Products without an order number
  • Products not in the original box with original packaging materials

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  1. A minimum restocking fee of 35% will be charged for all exchanges. Refer to the brand-specific restocking fees mentioned above.
  2. Only unused products in their original packaging, including the box and/or pallet, are eligible for exchange. Once a product has been used or installed, it cannot be exchanged.

Exchange Process:

  1. Arrange for the pickup of the returned product(s).
  2. The warehouse team will receive and inspect the product to ensure it is in new condition.
  3. The customer will receive a refund, less the restocking fee.
  4. The customer can then place a new order for the exchange item.

Refund Processing: Refunds will be issued after the warehouse receives, inspects, and processes your return or exchange. Refunds will be credited back to the original payment method and may take up to 3 days to appear on your statement.